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Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.

Shipping Time:

• Standard Shipping: Our standard shipping option usually takes 5-7 business days for delivery.
• Expedited Shipping: If you choose expedited shipping, your order is expected to arrive within 2-4 business days.
• International Shipping: For international orders, delivery times may vary depending on the destination. Please refer to our international shipping details during checkout.

Order Tracking:

• Once your order has been shipped, a tracking number will be provided via email. You can use this number to track your order's progress.

Holiday Periods:

• During peak holiday seasons, there may be a slight extension in processing and shipping times. We recommend placing orders well in advance to ensure timely delivery.

Delivery Partners:

• We collaborate with reputable shipping carriers to ensure the safe and secure delivery of your orders.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs during the checkout process.

Order Changes:

• If you need to make changes to your order or shipping address, please contact our customer support team as soon as possible.

Order Changes:

• If you need to make changes to your order or shipping address, please contact our customer support team as soon as possible.

Initiating a Return:

• Please contact our customer support team at [shop.zorifashion@gmail.com] within 3 days of receiving your order to initiate the return process.
• Provide your order number and a brief explanation for the return.

Return Authorization:

Upon approval, you will receive a Return Authorization (RA) number and instructions.

Return Shipping:

Customers cover the return shipping cost unless the return results from an error on our part.

We recommend using a trackable shipping service for a secure return.

Refund Process:

After inspecting the returned item, we will process your refund.

Refunds will be issued to the original payment method within [number of days] business days.

Partial Refunds:

If the returned item shows signs of use, damage, or lacks original packaging, a partial refund may apply based on the item's condition.

Non-Returnable Items:

Some items, like personalized or customized products, may not be returnable unless they arrive defective or damaged.

Exchanges:

We do not offer direct exchanges. If you want to exchange an item, follow the return process and place a new order for the desired item.

Damaged or Defective Items:

For damaged or defective items, contact us immediately with photos of the damaged product and packaging. We'll arrange a replacement or refund.

Cancellations:

Orders can only be canceled before shipping. Once processed for shipping, cancellations are not possible.

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